My Credit and debit accounts were defrauded. HSBC didn't notice the obviously strange transactions and that two accounts were opened in my name with large and unusual amounts being deducted daily for several weeks. Customer services are completely unhelpful. I regularly tried to contact the fraud department and was continually transferred to a different department who just asked me to call someone else or transferred me to someone else who then transferred me to another fraud department. It was impossible to speak to anybody who could help and there was no feedback at all as to what, if anything, was going on. My local branch had the same problem. After over two weeks I had no feedback but know that both accounts had been "inhibited". I was told that my gold card a/c had been re-opened and was sent two credit cards. Neither me nor my branch could activate them. This has been continuing for over 2 weeks and there has been no help from anyone. My wife is terminally ill and I cannot pay any bills at at all and no standing orders or direct debits are met. I am appalled at the hopeless manner they fail respond to my enquiries. I continue to spend interminable time on phone calls and just get transferred to someone else who then transfers me again. I am truly disgusted in their behaviour, particularly whilst they know I am going through a very difficult time. I have lodged a formal complaint but needless to say have received no response. Customer service and the numerous fraud departments are of absolutely no help and I am in despair as to how to manage while this is going on.