I was told false information regarding bank accounts. At some point I was basically left with no money as I needed to go to Europe and my currency account did not work for some stupid reason. When I tried to explain the situation, the only answer was “we bring our apologies, but there is nothing we can do”. They also told me there was an option of calling and asking for help, which was absolutely useless, as it’s their responsibility to do something from their side to support customers. That was not the first time I got false information from the staff that doesn’t take any responsibility for their words.