HSBC is another of those business models built an building around cheap or no service - customers to do it for themselves. Branch staff try to be helpful but are stuck with HSBC process. Just spent 20 minutes waiting for HSBC to answer the phone returning their call from the security department that wanted me to discuss details of a payment and my security details when on a packed train. Operator was virtually unintelligble. No point in trying the branch for help as 'computer say no' - again.
9 years ago
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