I am extremely disappointed and disgusted with the lack of attention and care that I have received from your bank recently. It is completely unacceptable that I had requested a phone call and planned my day around it, only to be left waiting with no update or explanation from your team. Furthermore, when I spoke to your online chat representative, I was told that I could wait around all day with no guarantee of a resolution or even an acknowledgement of my concerns. This level of disregard for your customers is appalling and reflects very poorly on your bank. As a customer of HSBC, I expect better treatment than this. It is clear that your bank needs to take a serious look at your customer service processes and make significant improvements if you want to retain existing customers and attract new ones. I demand that you investigate this matter immediately and provide me with a satisfactory resolution. I will not tolerate this level of incompetence and disrespect from your bank any longer.