Since the branch closed in Amesbury, just over a mile away, which I used several times a week for 20 year, I now have to go to Salisbury 10 miles away. I can still pay in cheques at the post office in amesbury. However, my secure key became damaged and had to go to Salisbury to HSBC to get a replacement. I'd tried the telephone banking service but the queue was 20 minutes. Ouch. I eventually got the replacement secure key working . HSBC have a page to help people hsbc.co.uk/securekey to help customers but they've discontinued it! So, after trial and error, I worked it out for myself.