The worst banking experience. I have been a customer of HSBC (business) for 10 years now. During the last 3 years it got worse and worse. OUr relationship manager (Quentin Van Marle and his colleague Michelle Tenannt) have stopped answering calls and emails for weeks now. We will report this to the relevant authorities. We are migrating 8 businesses to Metro now. I have been trying to speak to some manager to complain fro weeks now. Nothing. They are completely ignoring me/us. Just that! Awful experience also with their IT systems, admin and customer service. I have been waiting for 45 minutes to speak to an operator the last time I have called. and it has been like that for the last couple of years now. Very bad!