If I could give 0 stars, I would. Simply appalling. Two very difficult phone calls and four online complaints and I still have not recieved a written/emailed copy of confirmation of closure of my account (a simple request). Instead I have recieved a copy and paste email multiple times stating a member of the team will be looking into my complaint and numerous identical letters in the post asking me to log onto an online account to an incorrect email account which I do not have. Shoddy is an understatement, not to mention the terrible service I recieved as a customer. Very happy I switched to Nationwide.