HSBC's internet banking offering is a disgrace. Firstly the simple online application process is absolutely awful, amateurish, full of ambiguities and error traps, user unfriendly in the extreme. I started the application process to open an account in May and it took me till September and a letter to Chairman of HSBC to complete the process. I have tonight been trying to look at my recent transactions. Trying to look at transactions after the end date of the last statement is mind numbingly hopeless. You put in a date range ( which meets the criteria ) and up pops up an error message and transactions for a different date range. I believe that HSBC have bought a system from a third party. If so they've bought a lemon. A bunch of teenagers could do better. With banking moving increasingly online a secure, user friendly online interface should be a core part of HSBC's offering. HSBC's offering is laughable.