Extremely bad service. I wanted to change addresses for myself and my 12 and 17 old children. They changed mine after 1/2 hour. Then they told me even though I opened their accounts myself and am 3rd party authorised, I couldn’t do it. The Gloucester Road manager, Zhang-Su Thomason said she couldn’t help. The options weren’t there even to do it by completing a form. She was ok about losing 3 customers if I wished to close all our accounts. Such a horrendous service. I had to take time off work just to waste it there. Never would recommend them.
6 years ago
HSBC Employee has a
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