Beyond appalled. Having transferred to Santander, hsbc employee didn’t understand the switch guarantee. Because of his advice I have paid out fees which are standard in all banks to bank a dollars cheque. I could have had a refund and it would have gone into my new account via switch guarantee, Santander knew this why didn’t the hsbc employee?
Further your Indian call centre staff are most rude and I’m very happy to leave hsbc
5 years ago
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