Ana Wilson
I have been a customer of HSBC for years and need to change my name I've called and live chatted as I cannot attend my branch due to health issues - both told me I have to attend branch to change my name. I was told if I directly call the branch, they may be able to arrange someone to go into the branch with my identification documents on my behalf. Not only is this completely backwards, it's also undignified. There's nothing wrong with my brain, yet they're telling me I have to ask someone to handle financial matters on my behalf. I have savings accounts, investment accounts and mortgage accounts with Barclays, Lloyds, Newcastle Building Society & Hargreaves Landsown - plus a pension and a HMRC self assessment account - all of which allowed me to change my name online or over the phone. I find HSBC's policy for this highly antiquated - especially considering it's only a surname change due to marriage. I will not longer be a customer, I am switching banks because this is appalling. It's basically discrimination. They're holding my identity hostage because I cannot visit a branch. Absolutely terrible customer service.
4 years ago
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