I found out from Experian there would been fraudulent attempts to create credit cards in my name with a number of different banks, it was advised a contact all the banks where this had been tried to make them aware of the fraud.
Through my credit report I had a time and date of when these applications are taken place so I knew they were all genuine concerns
One of them was HSBC.
The first bank I spoke to I quickly got put in touch with their fraud team who investigated made sure everything was settled, checked none of the fake accounts had been successful being formed and generally did what you would expect as part of their basic responsibilities as a provider of credit.
The HSBC call centre first tried to try to tell me there wasn't a problem, and in particular the call centre worker showed a complete lack of understanding of even basic elements what you'd expect from someone working with a bank (e.g. she didn't understand what a credit report was…). After much pushing she claimed she was trying to put me through to the fraud team, then said it was impossible for her to do so and it would take them up to 7 weeks for the team to call me back! Needless to say when I'm still in the position I don't know whether someone has successfully set up a fraudulent credit card in my name, and when I'm trying to get as much details to the police as possible for their investigation I'd expected minutes to hours delay at worst not 7 weeks.....
Based on this experience I would not trust HSBC anywhere near my money
Just a quick update to the above spoke to a call center manager (I think they claim they were from the escalation team but the call quality was very bad), they effectively blamed being shortstaffed in their fraud team claiming that as they worked on a first-come first-served basis so it could take up to 7 weeks to even look at the case, given other banks have managed to sort something out within an hour this suggests to me they really don't know how to handle possible fraud.
Based on this I am unsurprisingly very anxious what could be done in my name in seven weeks! And would definitely advise you don't trust them with your money”
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