Worst bank ever, I just tried to update my home address because I already moved to a different place, and their verification process sucks big time. They'd ask a series of questions and if you are unable to match all their security questions (even if you told them that you've already transferred jobs and all) they won't proceed with your request. The worse thing here I've been a long time client more than 10 years already, and when I asked them to just cancel my account since I find their verification process inefficient, they "gladly" canceled my account without addressing any of my issues. They can't update my address because of their verification process but was able to cancel my account without this same verification process. But tbh, I'm really happy that I won't be dealing with them ever again. Kudos HSBC!