Delivery and collection process was dreadful, driver never showed up on the collection date. New collection then rescheduled on our behalf without asking if we were available on the new date. When I called the customer service to rearrange the collection later in the day they said they would charge us for that even though it wasn't our fault that the driver didn't collected the carpet cleaner on the due date. Also, the customer service was very poor quality and was hiding behind term of services instead of helping us on the issue. On top of this, I tried to use the contact driver feature to inform him about the pick up time and my messages have been ignored which made the collection even more complicated than it already was. Would never recommend at all their services AND products.