In October 2020. I hired a Floor and Edge Sander Hire Pack SKU : 05429. 03615488 | 06 Oct 2020 | £327.48 All went well until the driver collecting items dragged the floor sander over my newly fitted upvc front door step and let it drop forcefully on to the lower step brick edging, chipping the edges (The bricks have been perfect since they were laid around eighty years ago) I have tried to forget that they are now damaged but every time I walk through the door, all I see is the damage that the HSS did. I put in a complaint the same day, and a few days later the area manager contacted me. He told me that when I needed to hire something to the same price that it would free of charge. I feel too scared to use there services again in case the same driver does some more damage. I am still left with a damaged step that is going to cost me around £1000 if the door frame and step needs replacing. After all this time I am still very annoyed that the driver could not care less about my property. The rest of the people I dealt with at HSS were great including the first driver who was very helpful. If it wasn't for the 2nd driver wrecking my home, I would have left 5 stars.