Booked and paid for a tower online with collection arranged for 8am. Had driven most of the way to the branch when I got a phone call saying it wasn't in stock, they didn't know when it would be but they'd call when it came in. Struggled to get hold of anyone by phone but when I was able to 7 hours later they eventually told me it wouldn't be available until some point on the following day! The branch told me not to use the website in future because it wasn't reliable regarding what was available and they could do it cheaper on the phone BUT the local phone number listed on the website goes to a national call centre. I got the feeling no-one involved cared about the inconvenience caused. I cancelled my order and will raise a complaint