Just awful, latest experience is worse than just horrible. You will hire tools that no one checks, if the tool is faulty, expect no help at all in this branch. Its manager Gaylan is absolutely disrespectful, dishonest person, will never return calls or reply to emails if things need to be sorted. Will lie right into your face and won’t hesitate. You will have then to spend hours chasing the refund. The office is not much of the help either, what happened to HSS that we once knew? Look elsewhere, there are plenty of other Tool Hire companies now.