booked a professional carpet cleaner with HSS. Price was reasonable so booked. Item picked up from West Bromwich HSS Hire shop. Got home and carpet cleaner didn’t work. Luckily they were still open until 13:00 on the Saturday so took item back and was given a replacement no mention of a partial refund for the hassle. Replacement item worked well and carpets washed. Item returned within specified time. Was expecting the £10.00 refund as per invoice. Only refunded £4.18. Rang HSS West Bromwich to ask why was told nothing to do with them they are only the click and collect shop all invoice queries go to HSS Pro Service. Tried emailing them on multiple emails. All returned even the complaints email returned outbox was full. Rang them after 45 minutes gave up. Left a bad impression won’t use them again. It’s not even about the refund amount it’s the principle can I trust a company that doesn’t do what they’re supposed to and then have no way of contacting them!