I am a returned client with a vast history of hiring equipment from HSS but today I am writing to report an instance of unprofessional conduct I encountered at the HSS Old Kent Road location. I was treated like an animal. I was unable to obtain the team member's name, as he did not offer it, but he was stationed at the front desk. The individual in question is described as a large Black male with dreadlocks. When I inquired about the designated unloading area for my rented equipment, he responded with a raised voice, stating, "WAITING OR GO." I asked again because I was in shock with his attitude and he replied again with a tone of voice louder than the first time, saying "I SAID, WAIT OR GO." This interaction was not in line with the expected standards of customer service, and I believe it warrants attention regarding the team member's professionalism and communication style. I am very disappointed with this situation as I treated him with respect but did not receive the same from him. I think he must be working at the warehouse because he is not well-trained to be with customers. Very disappointed with HSS Old Kent Road.