Deliveroo has to be one of the worst companies out there. I ordered a takeaway from my local Italian restaurant and ticked the box for gluten free pasta. Upon the order arriving, I took a bite and the pasta didn't taste right - Gluten free pasta has a bit more of a bite to it, so I immediately called the restaurant to check whether the pasta used was gluten free or not. They checked, admitted fault and were profusely apologetic and advised me to contact Deliveroo to be refunded. I contacted Deliveroo and was quite frankly appalled at the lack of customer care. I couldn't tell whether I was speaking to a human or a robot - the advisor was that robotic. They loosely apologised for the inconvenience but refused a refund. Really Deliveroo?! I called back to speak with another advisor to see if they could assist, but no - the same robotic, useless approach: loose apology and no offer of a refund. I should point out that I have a serious gluten allergy and I could have been admitted to hospital had I ate the food. Clearly Deliveroo think they are above the law and think that an incorrect order when an allergy is involved is acceptable practices. It is not, and is quite frankly dangerous. Deliveroo's approach, or lack thereof, is startling. They may have a large portion of the market, but their practices are downright dangerous, unethical and immoral. I will never, ever order with them again and would advise others to do the same, especially if you've an allergy. What a bunch of crooks.