Deliveroo is a genuine joke. The customer service is without doubt the worst I have come across. Half our order didn't turn up and they just wanted to offer me a bit of credit. No attempt to make the order right, and wouldn't even refund the whole thing despite several people in our group having no food. It took me days to get my money back and the customer service staff are ludicrously unresponsive. After 7 days waiting I just had an email asking me what my email address was so they could process my complaint quickly... I have deleted my account and will never use them again when there are so many better alternatives. Use just eat or uber eats instead and save yourself the pain!