If I could give zero stars I would. I made an order on Deliveroo for the convenience. Firstly, I had Deliveroo make multiple orders and charge me twice. Secondly I had missing items, which I was unable to communicate with the lady delivering my items, as she did not speak English; therefore was attempting to refuse the order. The driver was then stuck at my house for an hour as the ID code which I was using was not working. Upon speaking to manager Eric from customer service, I was attempting to have this issue resolved. I was told that this has to be escalated to another team. I asked for a telephone number which under the customer rights act I have a right to do so, he was then told he does not have a telephone number, and only correspondence with them via email. I had asked to be copied into the email; however was told that this is not allowed, which is a breach of the consumers act. I send this to CEO Will to resolve and was redirected to the unhelpful Andreia, who was only offering me with a partial refund and a pathetic excuse of resolution. If Deliveroo truly valued its customers, I would have automatically received a full refund for all which had not arrived. In addition to receiving a level of compensation for all the trouble I've gone to, for something that should have been so simplistic. Thank god my bank has opened a dispute against Deliveroo and was able to provide me with a full refund. Needless to say I will never be using Deliveroo services again.