What a dreadful company. We had an issue with our food and they took absolutely no responsibility. They told us it was the restaurant’s issue and the restaurant told us it was Deliveroo’s issue. When I flagged this, the woman (Josielyn) I spoke to was useless; the process took nearly an hour and she ended up ending the chat, knowing full well I was dissatisfied. I then emailed, but time and time again they sent pointless responses, ignoring my initial questions and showing no ability to looking after their customers. I will never use them again, given that their staff truly do not care, show no initiative, can’t even be bothered to read emails and are, quite frankly, rude.