I've ordered pizzas for our office, which never arrived. Call Pizzeria and they've confirmed that the order has left with the driver. I've contacted Deliveroo and the only available option given to me was to chat with someone. They said that they've contacted the driver and he told them that he left it with the concierge, which our office doesn't have!! They've refused to refund and refused to redeliver. Awful company. I'm never using it again. If the restaurants owners are reading it - please, STOP using Deliveroo service, use order online and collect at least! Don't let Deliveroo mess up your reputation and make the experience with your restaurant turn into a nightmare!