Terrible Customer Service. Really really terrible. I urge you to avoid them. Three food items were not received, but were paid for, Deliveroo refuse to refund, despite an hour of ‘chat’ and multiple emails. How can anyone trust the company will refund food items that aren’t delivered? Without this trust, you should not use this company. The issue that I have experienced was: I ordered a takeaway on 22/4/23, after a long shift, for my family. Three of the items I ordered and paid for weren’t delivered. - The restaurant must have run out, they sent three random alternatives that none of us could eat due to dietary choices and allergies. - I requested to have my money refunded just for those 3 items and it was declined without reason. - I then spent almost an hour talking to customer services, I spoke to 5 people in total. (Including 2 managers). - Whilst my food was getting cold. - I had thought it would be a quick and easy thing to sort out. -None of the Deliveroo customer services ‘team’ would agree to refund me for the items I had paid for and had not received?! - They wouldn’t or couldn’t even say why. I was completely baffled by this. - The first manager i spoke to was quite rude. I just wanted to know why they wouldn’t refund the items I had not received and he just kept saying tough luck essentially. I asked to be transferred and he said: “no, I’m the best you’re gonna get”. - How on Earth can a company run its customer services like this? Why would i now ever order through Deliveroo again? There’s no trust that you can get refunded if your food (that you’ve paid for) doesn’t arrive. - Imagine if amazon or eBay did this? I actually feel amazed at how at this company treats regular hitherto loyal customers. This meant that I didn’t receive three i teams I’d paid for. My meal went cold and hard due to the time I spent fruitlessly with customer ‘services’. The family meal was ruined. I felt incredibly frustrated and disappointed. Why was treated so badly, for what reason? Why shouldn’t a customer be refunded if they pay for things that they don’t receive? I’ve also emailed them and again they’ve refused without explanation. I’ve sent pictures and contacted WHICH magazine. Deliveroo don’t care. Much better to order directly.