Absolutely disgraceful service. I placed an order and never received the food, yet Deliveroo Ireland still refused to issue a refund. After I gave the code to the driver, he said that he gave the food by mistake to another person. I said, "Well, now you should tell Deliveroo that you did not finalize the delivery." However, he put the code in and finalized it anyway. When I asked for a refund, they tried to contact him, and he refused to answer, so I got no refund and no food. They just don't care about real customers and let us get scammed by drivers. Totally unreliable company with ridiculous customer service and customer retention system. No explanation, no help, just automated replies and complete silence from customer service. They’ve taken my money and delivered nothing — literally. It feels like a scam at this point. I will never use this app again and would strongly advise others to stay far away. Total joke of a company.