They are really bad, they can't deliver on time. The app says 25-35 mins on KFC it should have arrived at 17:40 and then the app added another 10 mins on, then another 10mins. At this point I called customer service and her solution to me was "you have to wait" as I was on the phone the arrival time changed to 18:10, I spoke to the customer assistance and she was no help, all she keep saying was "you have to wait". I then looked at the app and the delivery time had changed to 18:20 at this point I demanded my order to be cancelled. The KFC selection was still saying 25-35 mins, this is very misleading and they shouldn't be able to do this!!!! Very frustrating. Now I have 4 kids and family friends round extremely hungry. Absolutely ridiculous and upsetting!!!!!