Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Riahannon GB For companies profile image of Riahannon Riahannon United Kingdom 1 Review 0 Reads 0 Useful Review of Deliveroo Riahannon 1 review 1 star: Bad 2 minutes ago SHOULD BE SHUT DOWN!!!! I made an order at 9:20 through the deliveroo app and I was shocked at the outcome. First I see that the order said it was estimated to arrive at 11 pm 10 mins later I go onto the app and it says between 12-12:15 am which is nearly THREE Hours delivery wait! I contact the restaurant and they said they would get in contact with deliveroo, 10:40 I get a phone call from deliveroo to say that they have to cancel the order as they had no riders to collect my order, only to find out the food had been made, ready to be collected but nobody to collect my order before restaurant closed. On top of this money won't be in my account until three business days. I am absolutely discusted by this. They gave me 5 pound extra until I demanded for more compensation and said they can give me 15 pound altogether. DELIVEROO SHOULD NOT BE ABLE TO EXCEPT AN ORDER IF THEY DO NOT HAVE RIDERS TO COLLECT THE ORDER BEFORE RESTAURANT SHUTS!!!!!!!!