Wow, what can i say. 1st ever order with deliveroo from Nando's, xscape, Milton Keynes and one i NEVER want to repeat. Out of the 10 items i ordered, 4 items never arrived and 1 item received wasn't even ours. Everything was received cold apart from 1 piece of chicken. I called Deliveroo customer service and well the lady i spoke to was absolutely useless. Didn't bother to offer the food to be sent out and tried telling me Nando's was now closed as of that moment (18:44) when Nando's is open until 10:30 pm. She then proceeded to offer me a compensation credit to my deliveroo account and then went to end the call before i stopped her and asked about what's happening with getting my money back for the items i didn't get. She then told me that was the compensation she had given me. I had to tell her that NO i don't want credit i want my refund into my BANK ACCOUNT. She then apparently processed my request and again tried to end the call. I had to then raise my voice a little to get at least an apology for all that had happened and that my dinner now consisted of a little piece of chicken. I had to ask them what they are going to do to make this debacle up better. She offered my £5 credit to my deliveroo account, i mean honestly what the hell!!! I WILL NEVER USE DELIVEROO AGAIN