First time deliveroo order placed. Delivery was prompt but one of the pizzas was stone cold & only a third of it was eaten. This was reported to deliveroo who have basically said ‘tough, it was delivered in an insulated bag within expected timescales’. If this was a restaurant, you would have sent the food straight back to the kitchen. This wasn’t obviously an option. Will never use this service again. Their customer service must rank as one if the worst.
5 years ago
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