Would give 0 stars they don’t even deserve 1. This is my first time using deliveroo and it is without I doubt that I will never use them again! We ordered from KFC about a 2 miles away. Delivery estimate was 25-30 mins which is fine, we spent around £35.00. Obviously in these difficult times, they state that it’s non-contact delivery which has been absolutely great with other providers such as just eat & Uber eats. We waited around 45 mins and the order was finally on route, we live on an easy access main road and by tracking the driver, I saw on the app they were 1 min away literally showing them as being on the corner of my road. We went to the window to watch the diver drop out food on the door step, after 2 minutes still no car had pulled up so I logged back on the app to see where the driver was no showing despite being on my corner 3 mins before, THE APP SAID THAT IT HAS BEEN DELIVERED. Well I’m sorry to say no order or car got close to my door to drop this off, after the app says your order has been delivered you can no longer contact the driver as this was going to be my first point of call. Therefore, we attempted to call the KFC to see if they had any contact with the driver and advised us to contact Deliveroo. I called Deliveroo Customer Service and I understand it is not the persons fault on the other side of the phone, However they were no help at all. I explained the whole story to the advisor and she said the driver had attempted to contact us due to access issues... No the driver did not attempt any contact what so ever and as previous states we live on a main road with no access issues what so ever and was plenty of room to park up outside, the advisor was pretty much calling me a liar... I asked what’s next and the advisor said there was nothing they could do because it had been delivered... NO HELP WHAT SO EVER, EVERYONE SEEMS TO BE INCOMPETENT AT THEIR JOB. Finally, she attempted to contact the driver, the driver was now unresponsive... GREAT, she said I will receive an email asap. I’ll be waiting for this email and I’ll be in contact until the end... ABSOLUTE JOKE