Avoid at all costs! Awful service. Placed an order... waited... no email confirmation. Then an hour later noticed "failed" on the order. I had paid in full, been given a receipt, Went to the online chat, was told the payment had failed. I contacted my bank, no payment failiure, they had received payment in full. Went back to online chat to request a refund. Ended up in a full blown argument with the operator, who kept contradicting herself on what would happen next. Even told me to go online and try and place the order again! Was eventually told that despite them receiving payment "a security measure voided the transaction" - I tried to ask why they would have a security measure to prevent customers from placing orders, but gave up. This was my first and will be my only experience with this awful company.
4 years ago
Deliveroo has a
1.2
average rating
from
1,095
reviews