Puppy disembarked around 10am. I finally called at noon to see where he was at as I had no information regarding company, driver or eta. Some of that was Puppy Spots responsibility. However, when I called, the person answering let me know that I should have received a phone call with his eta and that in fact, it was marked that I had been called. This was false and they verified with me they had the right number. Changeover with dog was quick and efficient otherwise.
4 years ago
Starwood Pet Travel has a
4.9
average rating
from
3,976
reviews
