I purchased 10 Oasis letters for the funneral arrangement for my Nan leaving clear 10 workings days for delivery which is twice the amount advised for delivery. After 5 workings days the order status had not moved to dispatch. They arrived working day 9 and my order was missing 2 of the letters. I had no time left to sort it out with the company to get them in time for the funeral. Trying to source 2 letter Y's the day before a funeral is not much fun. We only managed to get one of the missing letters elsewhere so was not able to make the heatfelt tribute we had wanted to. I had messaged customer services about the delay and the response time is slow. I have tried several times to call on the phone and it just says nobody can answer the call and to email them... which as already mentioned is a slow process. I personally would look elsewhere if you have a deadline and it is for something as important and sentimental as a funeral.