I saw the rug on Pinterest. It had very vintage cool vibes. I had it on my wishlist for awhile before ordering because it was a splurge on a rug for me. Finally ordering I could not wait for it to come. Customer service was polite and let me know when to exspect it. It was over the top packaged. I do not really see a rug needing bubble wrap.😄 So I think they could have skipped making that extra. Anyway, the rug was just what I had hoped and goes gorgeously with my newly painted cupboards in my little cabin. SO cutesy. Thank you for the service and quality product and beautifying the place I call home.