Avoid at all costs. We waited to leave this review for balance, to remove emotion and weigh up any pros. No item received, no information given unless constantly chased, the same excuses used with other reviewers over many months, no communication after requesting a refund and a newborn without a central item ordered months before is appalling. If we had noticed Huggle received approximately 30-50% of their reviews as 1 star over many months on Google, Trust Pilot and other review sites, we would have avoided them as this showed it was not short-term and despite the same repeated excuses on reviews the issues have not rectified. I have never left a 1-star review on any site previously but can’t see how it can be more. We ordered a large essential item for our new arrival months ago. As soon as we ordered, we received a generalised document that it was delayed due to covid in the workplace (website still said 1-week delivery). We were sceptical of their excuse due to the many online negative reviews for this over many months. Over the months, this shifted from covid within the workplace, to the order is damaged once delivered (so it wasn’t in stock like they said?), to being sent again on a specific date, to further delays each time it was supposed to arrive, then silence after requesting a refund. The initial communication was positive; however, this rapidly disappeared into chasing over time and went on to zero response after requesting a refund. This was a huge stress to first-time parents, who were still working, decorating parts of the house and purchasing important items for a newborn.