I purchased a Samsung LED 40" Smart TV for my son's 18th Birthday. I ordered the TV in advance, which is the usual and commonplace thing to do. When we presented him the TV, in the box in which it had been delivered, (the box was in perfect condition, I might add, with no sign of damage) On taking the TV from the box, and putting it on the stand, we turned on the power and found the TV screen was severely cracked. I contacted Hughes Direct straight away, who informed me that as the policy for checking the item was exceeding 48hrs after delivery, I was not entitled to an exchange or refund. They say that this policy was posted for every buyer to see. It was, but on their website. I purchased the TV through Amazon. I had no reason to look at their website as all the notifications regarding the transaction came from Amazon. Amazon failed to inform me of this policy also. Apparently, Hughes Direct are one of Amazon's leading marketplace traders... so I can see the connection there. This his information scares me considerably as with both business's, the Customer Handling and People skills are extremely bad if not, non-existent. The trusting customer stands no chance of receiving positive after sales care with either of these companies. Judging by the other very similar comments on this site, This company needs to be investigated due to its policies. Imagine the killing they make every year after Christmas with their defective items sold, and the 48hr policy in action. Its disgraceful... as too will be all disappointments that follow. They are selling goods by deceit. I am presently dealing with Consumer Rights to obtain my refund for the TV. This is a Bad Company and should be avoided at all costs! This business also sells via EBay.. They should be struck off!