Hughes Direct Reviews

Name: Hughes Direct
Address: Hughes Electrical Direct, 259 Felixstowe Road, Ipswich, Suffolk
Rating: 1.88

1.9 Rating 113 Reviews

19 %

of reviewers recommend Hughes Direct

1.9

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

About Hughes Direct:

Hughes Direct is your number one electrical store for plasma, dvd, mp3, washers and lcd. With 34 Hughes Stores, 8 Apollo stores and 5 regional service centres, we are Amazons largest electrical Affiliate partner! We also have strong relationships with with Play.com and Pixmania.

Phone:

08712 313113

Location:

Hughes Electrical Direct, 259 Felixstowe Road, Ipswich
Suffolk
IP3 9BN

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Hughes Direct 1 star review on 18th February 2022

Anonymous

Hughes Direct 1 star review on 16th July 2020

Anonymous

Anonymous // 01/01/2019

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“Product ordered, paid for but not delivered. Contacted customer service after waiting in all day - fobbed off every time. Very laid back attitude to customer service, unhelpful and disinterested. Requested a refund - let's see how long that will take!!!”

Helpful Report

Posted 7 months ago

“Purchased Siemens dishwasher which arrived damaged. Offered less than half the cost of replacing front door panel damaged. Arranged and forwarded collection to customer using Royal Mail 2kg post office drop off service to take a dishwasher which was shear stupidity. Worst service I’ve seen in a long time and won’t use again.”

Helpful Report

Posted 9 months ago

“Their services is very poor, their website doesn’t function properly, keeps reloading the page or going back to the previous page. Their customer service is very poor, terrible. I was called by a customer service regarding my order, which is supposed to be delivered tomorrow, she didn’t even say her name only for her to ask me for my email address which is clearly written on my order, I told her and she goes on to ask for my address for delivery. This isn’t safe because I’ve heard of lots of people who have been robbed this way, I told her that isn’t the address written on my order because I clearly wrote it there in my account and also as shipping and billing address, she kept saying I need to tell her my address, I asked her to give me the address she can see there so I confirm if it’s correct or wrong and she said no, I told her my district where the item is being delivered to and she said if I can’t give my full address she is going to cancel my order, then she ended the call. This is very rude and disrespectful. I called the customer service number I found on the website to explain what happened and the man who received the call said there is nothing he can do, that he can’t overwrite the decision of the woman. Hughes don’t place priority on their customers, they do whatever they want disregarding the fact that a customer has paid a lot of money for a product, they are just after the money and not customer satisfaction!!!”

Helpful Report

Posted 1 year ago

“Appliance rental. I've always rented my washing machine from Highes and been happy with the arrangement. Repaired or replaced in the event of breakdowns etc...and Highes always used to promise that your rental rate will never increase. We'll things have changed...now my washing machine gets a year older and more expensive every year! Sure I could change it but it's reliable, and if I change it the price will go up then also. No win for me..win win for Hughes. I've also noticed they have been closing down some local branches..no doubt an exodus of rental customers may have brought that on..seems like there's some new brooms at director level with dynamic new ideas..not the customer focused company they used to be”

Helpful Report

Posted 1 year ago

“I bought quite an expensive tumble drier from Hughes. When it arrived the delivery term (who were lovely, but they don't work for Hughes) advised me straight away that there was a significant scratch on the machine. Due to being heavily pregnant I decided to accept the delivery (as I didn't have a working tumble drier and I wouldn't be sure on my future timing for going into hospital etc), however the delivery team took photos of the scratch and logged it as a damaged product on their systems. They advised that I then contact Hughes and discuss getting a partial refund/ voucher. I contacted Hughes shortly after. The customer service team said that without me sending them another picture, they didn't care basically. I explained to them that the drier had now been fitted into place and that I wasn't able to lift it to get another picture (it was now at a height and stacked), but that the delivery team had logged the incident. I had actually thought this would be the best evidence possible, as the fact that the delivery team took it showed that it was nothing we had done. After they just kept repeating the same line again (to the point I started to wonder if I was talking to a chat bot). Initially customer service said they couldn't access the information of their delivery partner so I asked for the name of the company so that I could contact them (although I felt that was a bit ridiculous), and then they indicated they actually had seen it but they weren't happy with the photo. That seems quite convenient for them! They also, to date, haven't given me the name of the delivery partner even though I've asked several times - this has been a bit of a pattern as I've also asked to escalate my complaint and that has been ignored repeatedly. Clearly on the system they could see that there was an issue with damage, so the fact that they are so determined not to give me any kind of compensation (even a token £30 voucher or something, never mind fair compensation), I find pretty appalling. I certainly won't be shopping with Hughes again and I wouldn't recommend anyone else to do so. It's easy to look good when everything goes to plan, but when something is wrong you see the company's values (or lack thereof) by their approach to dealing with it. I feel like they have treated and spoken to me very poorly, and am really disappointed by my overall experience.”

Helpful Report

Posted 1 year ago

“Just purchased a Hisense 55”Tv from Carl service was excellent and what a fantastic picture it shows”

Helpful Report

Posted 2 years ago

“A simple warranty replacement turned into a saga stretching over several days, long after the manufacturer had agreed what is termed as an "uplift". I was left without a washing machine for two weeks, and am still awaiting the promised collection and refund. I had paid £799 for the appliance! The only people who will even speak to you are front-line customer service teams, remote from Head Office. They are constrained by poor processes, even when they want to help. The ironically titled "Customer Care" team and Directors hide in Head Office, and will only communicate via email. Not once did any of these people read and respond properly to written communication, and complaints handling is non-existent. Stock availability and management is poor. I was told on several occasions that I could not have a replacement because it was not in stock (contrary to what was displayed on the website). Eventually I accepted the offer of a refund and purchased a replacement. Within hours they advised that the stock was now available for delivery on the following Tuesday; the website had been upated to say I could have delivery three days earlier than that. I am significantly out of pocket from two weeks of laundry expenses, which I did not ask them to recompense. I found the cheapest installation option, and asked Hughes to pay the £69.50 installation cost. A Director refused because "you have declined our offer and sought an alternative supplier". I had provided a clear timeline detailing when I had made the purchase - having given Hughes several opportunites, and having been told that they could only refund. This company clearly does not care about customer loyalty, and I am unsurprised to read negative reviews across several review sites. I would also recommend reading the reviews for an unconnected company, Hughes Electrical, as there are negative reviews there which appear to relate to Hughes Direct.”

Helpful Report

Posted 2 years ago

“Terrible customer service! Rude and obtuse. Surprised they get any custom!”

Helpful Report

Posted 2 years ago

“I went in the Colchester store yesterday and found a lovely new employee there called Rob. He was very helpful knew where the stock was and matched the Internet price for me too. One v happy customer who was spending someone's cash. Every little helps. Thank you Rob”

Helpful Report

Posted 2 years ago

“Do not touch this bunch of crooks they supply equipment that has been recalled by the manufacturer they have you sign the agreement , pass a credit check and never deliver the goods there is a chinese woman in the call centre who rings up saying your account is in arrears when it isn't so you tries to steal money”

Helpful Report

Posted 3 years ago

“I ordered a new tumble dryer from Hughes on ebay, & received an extra 20% discount! Prompt free delivery (3 days) & superb vfm.”

Helpful Report

Posted 3 years ago

“Just taken delivery of cooker ordered last week. It arrived on time, delivered by courteous crew. Good price, great service and would recommend Hughes.”

Helpful Report

Posted 3 years ago

“Stay well away from this company, they supplied me with a damaged oven, do not reply to emails unless chased & then think it’s acceptable for a family of 6 to be without an oven for 7-10 days until they can arrange a replacement yet when your buying from their website they over next day delivery on most items!!”

Helpful Report

Posted 3 years ago

“Install dangerous equipment Don’t like it when customers inform them something is faulty and it must be the customers fault Their idea of “testing “ is plugging it in ! Avoid like the plague”

Helpful Report

Posted 3 years ago

“I purchased an LG smart washer / Dryer which has an electrical manufacturing g fault. They were meant to exchange it for me this morning and when the delivery man came he said that the ‘transit bolts’ where still in the machine. He rang the office and they advised him not to exchange it. I rang LG and they have told me I should be getting an exchange under my 28 day rights, as it IS an electrical manufacturing fault. Tried to contact Hughes and have been fobbed off. LG say that they cover the cost and Hughes are required to give me a new machine. Fuming. Still trying to speak to someone at Hughes but there are no phone lines open at weekends! Absolute joke of a company”

Helpful Report

Posted 4 years ago

“Supply dangerous equipment , tv worked for 36 hours and they think customers should pay for goods they can't use They need a crash course in mannners as well”

Helpful Report

Posted 4 years ago

“Think this place is daylight robbery I used this for a small TV I have had the TV years with the assumption I was renting to buy but no its just rental ended up in hospital and when I did get home got a million threatening letters saying I was going to County Court n bailiff fees to pay for an outstanding debt of £16... not once did anyone try ringing me !”

Helpful Report

Posted 4 years ago

“The original delivery man was rude and refused to fit my machine the latest was fantastic as was the sales man shame it took nearly two months to rectify”

Helpful Report

Posted 4 years ago

“Very poor service”

Helpful Report

Posted 4 years ago

“Confirmed a date when I would receive a replacement laptop but this wasn’t kept, the first I knew about it was thanks to the courier company messages, for 5 days Hughes Rental didn’t bother to update me whether calling or emailing, sure we can all make mistakes and can be the new person, but how difficult would it have been to advise, instead of courier blaming who like I say were the only ones to honest inform - ((I needed an example of poor service and you sure can tell a lot with Hughes Rental after service))”

Helpful Report

Posted 4 years ago

Hughes Direct is rated 1.9 based on 113 reviews