Hughes Direct Reviews

Name: Hughes Direct
Address: Hughes Electrical Direct, 259 Felixstowe Road, Ipswich, Suffolk
Rating: 1.90

1.9 Rating 110 Reviews

20 %

of reviewers recommend Hughes Direct

1.9

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

About Hughes Direct:

Hughes Direct is your number one electrical store for plasma, dvd, mp3, washers and lcd. With 34 Hughes Stores, 8 Apollo stores and 5 regional service centres, we are Amazons largest electrical Affiliate partner! We also have strong relationships with with Play.com and Pixmania.

Phone:

08712 313113

Location:

Hughes Electrical Direct, 259 Felixstowe Road, Ipswich
Suffolk
IP3 9BN

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Hughes Direct 1 star review on 18th February 2022

Anonymous

Hughes Direct 1 star review on 16th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appliance rental. I've always rented my washing machine from Highes and been happy with the arrangement. Repaired or replaced in the event of breakdowns etc...and Highes always used to promise that your rental rate will never increase. We'll things have changed...now my washing machine gets a year older and more expensive every year! Sure I could change it but it's reliable, and if I change it the price will go up then also. No win for me..win win for Hughes. I've also noticed they have been closing down some local branches..no doubt an exodus of rental customers may have brought that on..seems like there's some new brooms at director level with dynamic new ideas..not the customer focused company they used to be”

Helpful Report

Posted 2 months ago

“I filed a return request via Amazon and they didn't get back to me within the 2 days. Having seen such poor reviews abut their damaged goods and no follow ups etc I decided to look for a phone number for them. 03448712131. They arranged a collection date for me. So I'd call them if no joy.”

Helpful Report

Posted 3 years ago

“I have VERY MIXED FEELINGS....!!!! On opening my Free-view Recorder I found the Recorder box!! Remote control! & Power supply!! unpacked and the packing dumped in the bottom of the box. The batteries were also already installed in the Remote Control. It was perfectly obvious it was "Used & Secondhand". This was a very upsetting experience for a 85 year old. I immediately contacted Hughes. Customer Service Agent Sarah was extremely helpful, and arranged for my recorder to be exchanged, which was done 2 days later. So its been a distressing & upsetting experience. But it was sorted out in the end. I am being generous by giving a rating of 2 STARS...!!!.”

Helpful Report

Posted 4 years ago

“Misleading description of old machine removal service Purchased a new washing machine together with removal of old washing machine, unpacking and installation of new machine. I was then asked to ensure *I* disconnected the old machine myself. Their customer service was like a brick wall. Apparently, their installers are not insured to disconnect the old machine. (Why not?)This should be made clear on the website. I expected the whole thing dealt with, not half of it. I had to shift the machine out of its tight space to disconnect the pipes, precisely what I was trying to avoid. It would have been simple enough for the 2 delivery guys to do this! I chose the delivery day but had no say in the delivery time and was given 7am to 9am. I believe 8am is the earliest civilised time for a delivery. The web delivery progress page would be great, but it was inaccurate. The lorry was still showing several miles away on the map when it parked at my door. And it was still supposed to be on delivery No. 3 when mine started, No. 6. The first star of this review is for an otherwise good ordering process. The second star is for the delivery team, who rang me half an hour ahead of time as stipulated, were nice and cheerful, and did an excellent job of the installation even though the plumbing set up was unusual.”

Helpful Report

Posted 4 years ago

“Products are OK and well priced but delivery & installation is painful. I've ordered twice from them in the last year. The first time they wouldn't install my dishwasher as it "wouldn't fit" (I done it in 5 minutes alone and have zero man skills, i was refunded the installation charge but still annoying). The second time they refused to take my old washing machine away as it apparently it wasn't on their paperwork to do so. Now i never got a proper email order confirmation (I couldn't open it for some reason) so because of this and due to my previous experience I'd called customer services to check all was OK with the order prior to delivery and been told all was fine. Now I've got a washing machine in my garden. Worst thing was how i was treated when i phoned to complain, i was spoken to rudely and condescendingly. Fair enough if i'd ticked the wrong box but couldn't this have been pointed out when i phoned to check? Customer lost and i shall tell everyone i know how terrible they are.”

Helpful Report

Posted 6 years ago

“The Bosch oven has been sat in my lounge since delivery; on carpet, wrapped in all it's packaging where the courier left it, because I have no kitchen to put it in yet! The package had damaged cardboard on top but no apparent damage to the oven from the little I could see. The courier assured me i didn't have to sign anything as she was taking a photo. I have only just partially unwrapped the oven from its wood, polystyrene and plastic to find that the side metal is severely damaged, you couldn't install it if you wanted to! Clearly damaged prior to delivery. Hughes are now trying to wash their hands of it. Quoted their "Terms" because I didn't inform them within 48 hrs...I think I was sold damaged goods/seconds. They need reminding about Consumer Rights. I hope they sort it out because I have no appetite to go legal, but I will if necessary.”

Helpful Report

Posted 6 years ago

“My washing machine of four months broke down ( bra underwire !!! ) Hughes sent out an engineer who looked at the issue. He called his manager and they came back with " Got to take it away , 2 hrs labour £150 ( !! ) plus parts ..total £275. Hotpoint came and looked..." £120..half hour job".Some difference there !!!”

Helpful Report

Posted 6 years ago

“I purchased a Panasonic combo microwave from the Martlesham store on 17 May. I was keen to get a good product and the Panasonic was recommended by the salesman. On 18 July it stopped working and I contacted the Martlesham store who said I could either return it to the store or take it directly to the service centre, where they would send it. I took it to the service centre that day. I was informed on 20 July that the appliance was ready to collect and had undergone a manufacturer approved modification. I am disappointed that for an appliance barely two months old with a fault not related to misuse, it was not replaced with a bjrand new one or I was not credited the cost against a different model not prone to this potential problem. I am also disappointed that the onus has been on me to return and collect the goods along with taking responsibility for any damage incurred during this process. There would need to be a very convincing reason to persuade me to shop at Hughes in the future.”

Helpful Report

Posted 7 years ago

“Ordered a heater which arrived in a damaged box after the driver working for their mickey mouse courier firm gave me the wrong one. On opening the box the inside packaging had obviously been previously removed and just shoved back in and the heater was badly damaged. At first contact Hughes Direct seemed to take the matter seriously but since then no contact at all and their promise to arrange collection turned out to be lies. Don´t use this company, look around the internet to see plenty of stories like mine. Originally written By Bob Groves - Unbeatable.co.uk”

Helpful Report

Posted 12 years ago

Hughes Direct is rated 1.9 based on 110 reviews