Products are OK and well priced but delivery & installation is painful. I've ordered twice from them in the last year. The first time they wouldn't install my dishwasher as it "wouldn't fit" (I done it in 5 minutes alone and have zero man skills, i was refunded the installation charge but still annoying). The second time they refused to take my old washing machine away as it apparently it wasn't on their paperwork to do so. Now i never got a proper email order confirmation (I couldn't open it for some reason) so because of this and due to my previous experience I'd called customer services to check all was OK with the order prior to delivery and been told all was fine. Now I've got a washing machine in my garden. Worst thing was how i was treated when i phoned to complain, i was spoken to rudely and condescendingly. Fair enough if i'd ticked the wrong box but couldn't this have been pointed out when i phoned to check? Customer lost and i shall tell everyone i know how terrible they are.