Misleading description of old machine removal service Purchased a new washing machine together with removal of old washing machine, unpacking and installation of new machine. I was then asked to ensure *I* disconnected the old machine myself. Their customer service was like a brick wall. Apparently, their installers are not insured to disconnect the old machine. (Why not?)This should be made clear on the website. I expected the whole thing dealt with, not half of it. I had to shift the machine out of its tight space to disconnect the pipes, precisely what I was trying to avoid. It would have been simple enough for the 2 delivery guys to do this! I chose the delivery day but had no say in the delivery time and was given 7am to 9am. I believe 8am is the earliest civilised time for a delivery. The web delivery progress page would be great, but it was inaccurate. The lorry was still showing several miles away on the map when it parked at my door. And it was still supposed to be on delivery No. 3 when mine started, No. 6. The first star of this review is for an otherwise good ordering process. The second star is for the delivery team, who rang me half an hour ahead of time as stipulated, were nice and cheerful, and did an excellent job of the installation even though the plumbing set up was unusual.