Delivered a Panasonic washing machine. ArrowXL who were the contracted 3rd party advised we had a blockage in the water so they could not fit, Promptly left it in the middle of the kitchen with the old machine advising us to contact a plumber. Plumber came. No issues with water but machine had been dropped as both steel supporting bars snapped and bent! Hughes promised to deliver another maching 2 days later. This time ArrowXL dtated that we were not in. Both my wife and son were. The director of hughes dealing with complaint does not see why this there problem. Sums the company up. Will never deal with this company or Arrow XL again and would urge all to avoid like the plague