Awful customer service. Hughes claims to take customer service seriously. First, when ordering online, the final price kept mysteriously adding on £10 - even their online chat couldn't work out why. Second - delivery. Hughes staff gave us a delivery date and confirmed it was booked in. The logistics company then called us. We told them we'd had a delivery date confirmed by Hughes. Logistics said nothing booked in. Contacted Hughes. They told us logistics were wrong and confirmed delivery date. Another call from logistics. Another call to Hughes who once again confirmed a delivery date and told us to ignore the logistics company. Took the day off work. Phoned to find where the product was to be told it wasn't scheduled for delivering and never had been! Wrote a letter of complaint to Hughes. The replay stated that it was all due to miscommunication at their end and that they had given us the wrong information, but, as we had rearranged delivery and now had the product, they weren't prepared to compensate us for the day's holiday I took in order to be home for a non existent delivery.