I bought a TV in the Black Friday sale through Hughes Direct for a new flat I had just bought. Due to delays in exchanging contracts on flat, I have only just moved in and when I opened the box, it was the wrong/smaller TV. I have now discovered there are 2 labels on the box, one for me and the TV I ordered, and one for another gentleman who lives 10 mins down the road. When I sent through pictures and spoke to their advisor on the phone, I was told that because it was past the 30 days returns period, they’d washed their hands with it even if it was their error. I understand the 30 day period but when I have sent pictures through (proving the error that was made) and the fact the TV has not been used - meaning no skin off their nose to take it back and send the correct TV - they really ought to do the right thing and exchange it. Note. Their customer service advisor (Mellisa) was arrogant and didn’t even do as much as apologise. Absolute shambles.