Never had a bad word to say until now, our washing maching rented by Hughes was in use and the glass broke on a cycle. When we went to empty we found it and had water and glass everywhere. Lucky it was in a back room with old flooring with concrete underneath, so after calling them and admittidly they was good and got a new one to be delivered in only two days, but then discovered my daughters clothes had holes in them from where it had continued to go around the cycle. I put in a claim for the receipts I could find but all I get back is a letter saying they believe it was done via a foreign object in the machine or before. I am disgusted because I am no liar and nothing was in the machine but the clothes as normal. I feel it just a normal case of they say anything to get out of paying out. Obviously a manufacturing problem with the glass not being stable as have had it over a year but their responsibilty still. I used to have only good things to say about them but am totally disgusted with the way the head office have been towards this. Be warned if you ever use them and have to claim. In reply to your comment I have been in contact with Director. After being told I could only claim for the stuff I had receipts for I found all the reciepts as I keep and even scan my receipts for everything. I sent them at the start and still got told it was a foreing object. I complained and got offered a much smaller amount. It is not a game, we pay extra for insurance when renting so you tell me what is the point when all we get is an excuse. Why should we pay when every excuse is made for them not to pay out. Sorry but I have cancelled my stuff and will never use again. I find it shameful that we are treated this way. I find it just pure greed. I have now bought outright after working out that the money I spend renting is much higher that buying them and even added monthly insurance on my products that even covers me for accidental damage. Will never rent from them again as works out much more when I could but outright each year and have decent cover. You loss Hughes.