I ordered a few items at the end of November, and when I finally received a package a few weeks later only one of my items had arrived. The confirmation email said I had received all my items, but clearly I was missing half my order. I sent an email stating my shipment number and items I was missing. I got a generic email back asking for my shipment number which I had already given them. At this point, I finally did my research and read terrible reviews about the company. In a panic I reached out to Humble Household customer service through PayPal. A couple days later I got a response from Customer service informing me that each item was in separate shipments and corresponding tracking numbers. All items were being shipped from China. Once I followed the tracking numbers into the US Customs I knew we were golden, but until then I was holding my breath. A week after Christmas I received my last item. All items were as advertised and in perfect condition-so in the end we were satisified but disappointed in the shipment delays. I gave them three stars because I received my exact items, good quality, as advertised but shipments came from china so it took weeks to receive the orders. If this company is based out of Canada then they need to have a N. American warehouse to avoid tracking issues and delays. Customer service was helpful only when I reached out through Paypay. I would not purchase stuff through this company again.
Posted 1 year ago
humble household is rated 2.68 based on 558 reviews

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