We brought two Hyde and Sleep pillows from Dreams about 2 months ago. Cost £100. Initially they were very firm and comfortable with great neck support. Now they have lost about 50% bulk and are so uncomfortable they cannot be used. So I called the store at Middlebrook Horwich for advice on maintenance and care. They could not help and seemed to focus on the non return policy but and put me in trouch with Dreams customer service. They too put much focus on non return and told me to contact the store for more information about how to care for the pillows !!!! This is very poor customer service. Hyde and Sleep are a Dreams subsiduary but Dreams staff are not able to provide product help. We will be going to Bensons for the new mattress !!