I love my mattress it really is as comfortable as described, I was alittle worried waiting so long for it to be delivered, but as they are made to order & lockdown happening my mattress was alittle later then usual, then I had an allergic reaction to the odour when I unwrapped it from the shrink wrap, but the customer services were just on the end of the telephone reassuring me that new smell will disappear after leaving it a few days to air, I could of got a full refund if the odour still made me bad cos I got 100 nights free trail, but after a few days I couldn't smell the odour & wouldn't send it back as I suffer with lower back pain & since sleeping on it I haven't woken in the night & needed to reach for my pain killers.