Hypnia Reviews

Name: Hypnia
Address: Unit 19 Slader Business Park Witney Road Poole BH17 0GP, Poole
Rating: 4.52

4.5 Rating 396 Reviews

88 %

of reviewers recommend Hypnia

4.5

Based on 396 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 6800 789

Email:

sales@hypnia.com

Location:

Unit 19 Slader Business Park Witney Road Poole BH17 0GP
Poole
BH17 0GP

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Andy Prior

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a Tempura mattress for 15 Years. My new Hypnia mattress is every bit as good. All five beds in our house now have Hypnia mattresses and the whole family is delighted.”

Helpful Report

Posted 6 years ago

“Ordered Hypnia supreme hybrid mattress on 5th July. Still waiting for it, but site says out of stock on pretty much all the mattresses. Trying to get refund but looks like they are ignoring me. Stay away. S**t service and attitude!”

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Posted 4 months ago

“Don't buy , save and buy a quality mattress . This isn't. Cover is cheap ,zips break and the thing is too heavy to turn on your own . Despite regular turning still has a dip in the middle . Disappointing”

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Posted 1 year ago

“Had the second mattress for around 6 years now and it has completely collapsed in the middle making a comfortable nights sleep impossible. In the process of sending photographs to Hypnia, but reading these reviews on here don't hold up much hope of a quick resolution even though it has a 10 year Warranty. Shame as the first one bought is pristine and has no issues, clearly a manufacturing/design fault with. Only way I will have another is if it is replaced under warranty, certainly won't be purchasing another.”

Helpful Report

Posted 1 year ago

“We bought an expensive mattress 4 yrs ago and the mattress now has dips and just won't bounce back close to original form resulting in back issues and poor sleep for my husband and I .Been chasing Hypnia for 2 months now for resolution as the mattress has a 15 yr warranty .Sent pics and videos as clear evidence.Will never buy from this company again! Absolutely horrendous customer service!”

Helpful Report

Posted 1 year ago

“We bought an expensive mattress 7 yrs ago and the mattress now has dips and just won't bounce back close to original form resulting in back issues and poor sleep for my husband and I .Been chasing Hypnia for a month now for resolution as the mattress has a 10 yr warranty .Sent pics and videos as clear evidence.Will never buy from this company again!”

Helpful Report

Posted 1 year ago

“Delivery late by one day, then only pillows delivered .Driver suggested that mattress might come tomorrow. Fair play to the driver he then traced the mattress and fetched it . No phone calls at all, a stress raising incident I just did not need at this time of year.”

Helpful Report

Posted 1 year ago

“Only had the mattress for 3 years of the 15 year guarantee and parts of the mattress are unsleepable on. It does not support you and you have to use pillows to try and get a good night's sleep. Do not buy this unless you want to buy a new one after a few years. Company is refusing to honour the guarantee, despite sending them photos showing the sag in the mattress is greater than the 10% they request for the guarantee, so would not recommend any company or product where they refuse to correct their own mistakes. Starting legal action against the company.”

Helpful Report

Posted 2 years ago

“Do not buy - the mattress we have has sags in parts and provides no support throughout the night after only 3 years. Sections are unsleepable on and if you do roll over into them in the night you wake up with hip / back ache as you’re just laying on compressed layers, so may as well sleep on the floor at that point. Despite sending numerous photos it’s taken 3 months of their “claims department” stringing me along to begin legal action for a refund against the warranty. Do not recommend.”

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Posted 2 years ago

“Very good customer service while replacing a mattress”

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Posted 3 years ago

“Had to wait awhile for delivery of this mattress but we’ll worth the wait. Bit firmer than the previous hypnia memory foam mattress I think. Neither the wife or I can feel each other moving during the night. Highly recommended”

Helpful Report

Posted 3 years ago

“What a great mattress 5star product and service, got delivery to Northern Ireland with in a week , customer service first class . Mattress is comfortable.”

Helpful Report

Posted 3 years ago

“Service excellent, rang me to advise me on the best mattress without any prompting from myself. I am getting use to the change from a ordinary mattress to my Hypnos, the support is great and I am happy to say I am sleeping better already. Very very please with my new mattress. Thank you Hypnia.”

Helpful Report

Posted 3 years ago

“It was a bit of a wait for my Hypnia 12 inch mattress, but oh my goodness was it worth it! We are in love, and I can honestly say it is a little piece of heaven. Getting up in the morning is now a pure nightmare. Thank you Hypnia for your fabulous product- I will never buy any other mattress again.”

Helpful Report

Posted 3 years ago

“Fantastic new mattress , unbelievable comfort , wished I would of got one along time ago , had to wait 7 /8 weeks but worth it”

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Posted 3 years ago

Hello Wayne, thank you for your comments. We are thrilled that you are so pleased with your new Pro mattress. When you consider that your order spanned the festive shutdown period, I think you will agree that the actual 6.5 weeks was not really as long as it felt. - Hypnia Support

Posted 3 years ago

“Firstly, I would like to say how pleased we are with our new mattress, it is amazing comfortable and lives upto all the reviews, However getting the mattress was a journey in itself 🤔 We ordered an unusual size being a French Kingsize (shorter than a standard Kingsize), Steven from Hypnos even phoned up to check that we hadn’t made a mistake👍 However even after checking they still managed to send a standard Kingsize 😖 Upon notifying Steven at Hypnia they rapidly sent out the correct one👍 And arranged to collect the wrong one, The new mattress arrived a week latter👍 And the wrong one collected Oh no… upon opening the new mattress we found it was damaged - it had not been glued properly 😡 On the phone again to Steven🤔 Very apologetic, he promised to find us another👍 A few days later, a knock on the door, was it our new mattress? No. It was the original Kingsize coming back again😡😡 this wasn’t accepted and it was sent packing Finally a week later the correct and in damaged Mattress arrives with a couple of free memory foam pillows 😁👍👍 So it all ended up well - thank you Steven in sorting what was a catalog of errors and mistakes”

Helpful Report

Posted 3 years ago

Hello Diana, Thank you for your comments. As can be seen from your account, we really did get this order wrong! On this occasion, it took input from our Production & Despatch departments as well as our Delivery partner to make such a comedy of errors in getting the right product to you. We are thankful that you are so impressed with the mattress since that is the thing you will be using for years to come and the delivery debacle will fade as a distant memory over that time. We do appreciate your well-balanced account showing that despite the best of intentions, we get it wrong sometimes. Kind regards - Hypnia Support

Posted 3 years ago

“The heavy weight memory foam matress I ordered was the same as one I already had but because of supply problems I had a lightweight one delivered which was no where nere the quality of the one I wanted.”

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Posted 3 years ago

“I love sleeping on it. It very comfortable to sleep on thank you very much”

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Posted 3 years ago

“The mattress was for my spare bed and has had full approval from two of my teenage grandsons. Both of them have Hypnia mattress on their own beds .”

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Posted 3 years ago

“Really pleased with this mattress suffered from a bad back for ages and now I don't since getting the mattress.”

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Posted 3 years ago

“A Hypnia mattress was recommended by our neighbors and wow i'm so glad we went for it. Delivery was faster than expected and it is the comfiest mattress I have ever slept on. It's a strange sensation as the medium firm is extremely firm to touch but as soon as you lie down on it you just sink into it and have the best sleep imaginable. Both my partner and I have said that our back pain has improved and felt like we have had a great night's sleep. Another great feature of the mattress is that I can't feel anything when my partner gets out of bed or rolls over etc so I'm not being woken up at all. Overall I'm super happy I went with Hypnia and would highly recommend!”

Helpful Report

Posted 3 years ago

Hypnia is rated 4.5 based on 396 reviews