Ordered a pillow recently. I was surprised how quickly it arrived. I must say my delight only lasted until I opened the box. It came in a massive box. No plastic, no price tag, no wrapping, nothing. Just a bare pillow put in a huge cardboard box. I smelled it, because the case was slightly unzipped. It looked like an item that someone ordered and had been returned. It had something like very faint fingerprints on the case. Can I say more? Can I say why wrapping and a price tag is important? Can I say it is a present? Can I say there is still COVID? I took photos and I am happy to send them anywhere and also to upload them. I spoke to my husband and as we checked the foam itself, which looks new and unused, we decided to wash the cover and save us from the hassle of returning it but I am disappointed. I love Hypnia pillows, because we already have 3 of them, but this would be a gift.